Return & Refund Policy

By placing an order through lumineastore.co.uk you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.

30 Day Returns Policy

We have a 30-day returns policy, which means you have 30 days after receiving your order to request a return. If your order arrived damaged or defective, you have 10 days after receiving your order to be eligible for a return or replacement. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

After proof of the faulty product is provided, in the form of a video, we can subsequently proceed with processing the refund.

Shipping fees are 100% non-refundable.

Customers must cover any shipping costs when returning an item/ items back to us.

To organise a return simply contact us at sales@lumineastore.co.uk

Damaged, Wrong Products or Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To return your product, you should contact our mail.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Exchanges

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at sales@lumineastore.co.uk.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancellation and Modification of Orders

You must notify us within 6 hours of placing your order that you wish to cancel your order or change the size/color of your item. Otherwise, we cannot guarantee that we will be able to cancel or change your order.

Wrong Address

It is the responsibility of the buyer to make sure that they enter their shipping address correctly. Please contact our Customer Support Team within 6 hours of ordering if you believe you have provided us with an incorrect shipping address. We do our best to speed up our processing times, so there is always a small window to correct an incorrect shipping address.

 Lost or Stolen Packages

  • LUMINEA is not responsible for lost or stolen packages.
  • If your tracking information states that your package was delivered to your address and you have not received it, please file a complaint to your respective shipping carrier.
  • If you have any further questions on how to do this please reach out to our Customer Support Team.